This is a chart that will be extremely helpful for you to determine the ring size that you need. You can either make use of a tape or a small piece of string to measure the area that will be occupied by the ring. When it becomes a complete circle, make a mark on such string. This will be helpful for you to compare with the chart that is mentioned below.
（Note: Please make sure to choose your size when placing an order.）
1. Measure your finger in warm temperatures at the end of the day. 2. If your knuckle is a lot larger than the base of your finger, measure both the base of your finger and your knuckle and select a size between the two. 3. When considering a wide band, move up a size from your measurement, for comfort’s sake.
Each Hellojewelr product must be manually inspected and packaged before shipping. Delivery Time= Processing Time + Shipping Time
Processing Time Processing time differs from product to product. Some popular styles can be shipped out within 2 days, while other orders may take 2-15 working days. Please note that this does not include holidays and weekends.
Shipping Methods & Shipping Time
Two shipping methods are available for orders in our store.
7-15 working days
DHL Express Shipping
2-4 working days
1. DHL Express cannot deliver to P.O. Boxes or military addresses. We could only ship to P.O. Boxes and military addresses (APO, FPO) address via Free Standard Shipping method.
2. According to the shipping company's policy, shipments in remote areas require additional logistics surcharges, Thanks for your kindly understanding!
3. The above shipping times are estimates quoted by our courier companies, so Hellojewelr can not be liable or held responsible for any delays after dispatch. Delays do happen occasionally due to uncontrollable factors, but please be assured that Hellojewelr will do our best to limit any inconveniences that may arise.
4. Delays may happen occasionally due to uncontrollable factors, e.g. holiday season, bad weather conditions, strikes as well as war, etc., but please be assured that. Hellojewelr will do our best to limit any inconveniences that may arise. In case of any question and unexpected delay you can always contact us at firstname.lastname@example.org. If you don’t receive your parcel within this period, please contact us at email@example.com.
All of our jewelry was made of sterling silver and created sapphires. Sapphire is more durable, valuable and lasting brilliance, which is more suitable than cubic zirconia.
Do you have any retail locations? We currently only have an online store. We may have retail locations in the future.
Will your jewelry turn my finger green? No, our jewelry won't turn your skin green. Most of our rings are made of sterling silver. Jewelry that turns your skin green is made of copper.
Are the stones real diamonds? All of our jewelry is manufactured using the best quality handpicked stones. We use the latest non-tarnish sterling silver and the stones are lab created gemstones.
What is plating on your jewelry? Will it let my finger allergic?
We have a rigorous quality control process to ensure the quality of all of our jewelry. In fact, We have rhodium plating over our jewelry, which include white gold, yellow gold, rose gold. Rhodium plating is often added on to silver jewelry to increase shine, luster and durability. It will also make the metal more scratch resistant and, when used on silver jewelry, less prone to tarnishing.
And there is no one said that our ring let their finger allergic. Please don't be worry. How do you secure my payment information?
We understand that the safety of your personal information is extremely important to you. We take security very seriously and do not process any of your payment information ourselves. All payment related matters on Hellojewelr are handled by PayPal.
What payment method do you accept? We accept PayPal Express, PayPal Credit, and all major credit cards.
Can I modify or cancel my order? If you did not pay for the order, then you can modify and reorder. If you finish the payment for your order, you can cancel or modify it in 8 hours for any reason. If more than 8 hours, Please send a request to our customer service "firstname.lastname@example.org"representatives your order for assistance.
How to return the order? To request a return, or if you otherwise require assistance, please email us at:
email@example.com. After we receive the returned order, our Quality Assurance department will inspect and verify the condition of the item. Once an inspection is complete, your return will be fully processed.
If I don’t like the product I purchased? We want you to feel free when shopping at Hellojewelr, which is why we offer a 30-day return/exchange policy. If you don't like the jewelry after you receive the package, just return it unused and in its original packaging. Upon acceptance of your return, the refund will be issued to your original account.
What is your return policy? We offer an easy, hassle-free 30-day return policy. If you are not completely satisfied with your purchase, you may return it for a refund within 30 days of the delivery date.
Hellojewelr's goal is to make high quality, fashionable, meaningful jewelry at affordable price by selling directly to customers, instead of traditional reseller channels. We accept 30 Days Return & One Year Warranty Guaranteed. 100% Worldwide Free Shipping for all jewelry items.